If you’ve been doing Airbnb for some time or have more than one rental, you likely have figured out that hiring a turnover assistant (cleaner who also knows your space intimately and can stage it for you with the knowledge you’ve provided) is essential to freeing you up to make more money doing what you love (which is probably not just hosting Airbnb guests).
However, like in any relationship, it’s easy for things to go wrong if you’re not making clear agreements.
Whatever agreements you make while hiring your assistant, make sure they are specific and documented. If you feel the urge, have both of you sign them as well.
Here are some 5-star agreements you can make with your assistant.
This experience feels tender still, and as much as this puts me in a vulnerable position to share this, I figured it would be important to do so—to let you know that I’m not perfect, that these things happen, that it may happen to you, and even if it does—you’ll be okay.
Recently, there was a huge athletic event in my home city, and so I had been able to rent my one-bedroom out for double the usual cost.
I headed out to go camping in the mountains for the weekend with a friend, trusting as usual that these would be the kinds of guests I’ve always attracted—respectful, clean, communicative and generally good people.
I was wrong.
Whether you’re hiring a cleaner or turnover assistant, or you’re working with a co-host who is helping you with your properties, you’ll need to communicate your desired results with love and intention.
But when the situation might be emotionally charged, or there’s some confusion with initial communication, what can you do? Read on!
There is a message you can be writing back when you decline that could earn you future bookings, should you desire them! Read on for more.
I was working with a client recently who was frustrated that people were copying her listing.
She felt like she had put a lot of time and effort into her description and details (not to mention in the physical listing itself!) and people were pulling a copy-and-paste number on her.
My advice was simple:
Write copy that they can’t copy. (Read more!)
I’m about to say something pretty controversial, so listen up. :) Even if you live in the middle of nowhere, you can get 5 stars in Location on Airbnb. Because, like all things, it’s not just about what you think it
You may have read a few blogs on hosting by now, and you may have noticed that a lot of hosting advice is geared toward the “general” host.
However, there are really three major categories that hosts fall into—and depending on which kind of host you are, you may need different resources, tools and advice to make the most of your hosting experience.
This article will help you:
– figure out what kind of host you are
– uncover your biggest challenges as that category of host
– highlight your potential problem areas on Airbnb (read: where you’re likely to lose stars!)
– arm yourself with strategies and solutions for rising above these challenges and problems
Ready? Let’s get into it!
There are plenty of paid Airbnb cleaner and turnover services now that serve the host community, some nationally based and some local. Airbnb has even integrated Handy into their platform in some areas, like New York City. And they often do more than cleaning—they can take care of everything from washing the sheets to handing over the keys.
My general opinion, however, is that paid services are too impersonal for this particular kind of work.
If you travel a lot, use a lockbox for your guest’s entry/exit, or otherwise are not able to meet your guests in person—how do you create a connection with them?
How do you make sure they feel confident, safe and satisfied—satisfied enough to write you a raving review filled with 5-stars across the board (particularly in Communication and Arrival)?
In this post, I’ll show you some easy ways to do just that.
If you live in your home and you’re leaving it up to you to do the cleaning and turnover before your guest arrives and before you head out of town (which you may decide to do whether or not you have a turnover assistant to help you when you’re not around, to save money or for other reasons), here are some things to remember.