Get 5 Stars in Communication & Arrival—Even When You Never Meet Your Guests

If you travel a lot, use a lockbox for your guest’s entry/exit, or otherwise are not able to meet your guests in person—how do you create a connection with them?

How do you make sure they feel confident, safe and satisfied—satisfied enough to write you a raving review filled with 5-stars across the board (particularly in Communication and Arrival)?

In this post, I’ll show you some easy ways to do just that.

Quick Time-Saving Airbnb Tip: The “Saved Messages” Feature

Often, Airbnb hosts have to type the same messages over and over again. As an Abundant Host, of course, you personalize each one… but there are some sentences we just can’t help but repeat.

Airbnb has a solution for this (in the phone app, at least), that not many people know about! Here, I’ll tell you how to use it and save yourself tons of time re-typing the same things (and you can even stop opening a different app like Notes or Evernote where you might already be copying and pasting your oft-sent messages).